Frequently Asked Questions

Below FAQ are some common concerns of our customers before ordering from the store, if you have other questions,
please just send it to

All items are subject to a handling period before they are dispatched during business days. We will notify you by email when your items have been shipped.

Most orders will be delivered within 10 to 15 business days, but there can be a 3 to 4 weeks delivery on some area. Due to customs in some country, shipments may experience delays.

It depends as we will dispatch your package based on the nearest warehouse from your location. Our warehouse: California USA, London UK, Guangzhou CH and Cebu PH

Depend to country you are in and can be check on checkout page.

Absolutely! You will get an automated notification via email or SMS if the order package has been shipped with tracking number to monitor the parcel during transit. You can also send us a quick message and we'll be happy to track it for you.

We accepts any major kind of debit or credit cards, mobile wallets and Paypal.

A small percentage of the orders we ship may be subject to import duties and taxes. Xandrea Premium cannot control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges if they apply. Please contact your local customs office for further information.

Yes, follow us on our Facebook page for updates or sign up to our newsletter for exclusive promotion, deals and discount codes giveaway.

Yes, we offer replacement and/or refund if proved that fault is with us. For more information, please read the refund/replacement policy and terms and condition.

Our jewelry metals are made with 92.5% sterling silver metals electroplated with 14K gold.

The most common form of electroplating is used for creating coins US pennies, zinc covered with copper, In a same way, 14K gold electroplated is a way to deposing 14K real gold on the surface of less expansive material like copper,brass or stainless steel by electrodeposition.

It depends if the pawnshop accepts these kind of jewelry. 

This is a direct-to-consumer business model to avoid high prices of our jewelries but we can give big discount for bulk buyer.

More questions?